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Troubleshooting · LoudVoice News

API connection problem

When the product cannot reach WinStack.

1 min read Updated Oct 27, 2026 9 opens
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LoudVoice News · Troubleshooting

The install must open outbound HTTPS to WinStack.

Check

  1. LICENSE_SERVER_URL is the public WinStack origin, no trailing path typos
  2. Outbound 443 is allowed (some hosts block by default)
  3. The server clock is NTP-synced
  4. No MITM SSL inspection with a private CA the PHP stack does not trust
  5. You are not pointing production at http://127.0.0.1:8090
php artisan tinker --execute="echo file_get_contents(config('license.server').'/robots.txt');"

If that fails, it is network, not your purchase code.

Note. WinStack does not whitelist customer IPs. If you must allow-list, open a ticket with the egress CIDR.

Keep going

Next: activate, install, or ask

This guide is one step. The rest of the path is here — or we can do the setup with you.

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