Support center
How can we help?
Search the guides, activate your license, or write to a person who knows the product. We’re here after you buy — not only before.
- Status
- We're online
- Hours
- Monday–Friday, 9am–6pm
- support@winstack.app
Ways we can help
Pick the path that fits right now
Step-by-step help in plain language — activation, setup, updates and everyday use.
Browse guides Talk to a personTell us what’s going on. A person who knows the product will reply.
Get help Activation helpStuck on a purchase code, domain or “already used” message? We’ll get you unstuck.
Get unstuck We’ll install itPrefer we put the product on your hosting, activate it, and check it before you go live?
Ask us to installHow it works
From a question to an answer
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01
Search first
Type what you’re stuck on. Guides cover activation, setup, updates and day-to-day use.
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02
Write to us
If nothing fits, tell us what’s going on. Mention the product and your website if you can.
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03
We look at it
A person who knows the product reads your note. We’ll ask for a screenshot only if we need one.
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04
You get an answer
Sign in to follow replies. If you’d rather we install or brand it, we’ll point you there.
Popular guides
Start with what people ask most
Short reads. If one of these is your issue, you may not need to write in.
The production matrix for LoudVoice News and WinStack.
LoudVoice News · Activation How to activate LoudVoice NewsPurchase code, domain and the activation flow.
LoudVoice News · Updates Release channelsStable versus preview streams.
LoudVoice News · Getting started Customer portalSign in, licenses, downloads and tickets.
LoudVoice News · Installation Install LoudVoice NewsPackage layout, artisan sequence and first boot.
LoudVoice News · Configuration Queues, cron and storageBackground work the product expects to be running.
Quick answers
Questions we hear a lot. The full list lives in the FAQ.
How do I buy a WinStack product?
Open the product page, then buy on CodeCanyon. After checkout, come back here to activate, read the guides, and get help.
What’s included when I buy LoudVoice News?
The PHP script: public website and admin. Updates with an active license, and you can write to us when you are stuck. The Android and iPhone app is a separate product.
Can I try LoudVoice News before I pay?
Yes. Open the live demos and click around the website and admin. Buy when it feels right — there is no rush.
Do I need a WinStack account to buy?
No. Buy on CodeCanyon first. Create a customer account here when you want licenses, downloads and tickets in one place.
How do I activate my license?
Buy on CodeCanyon, then enter your purchase code here or inside the product. It only takes a minute — and we can help if you get stuck.
Can I use one license on two live websites?
A regular license covers one live website. Need another? Tell us and we will help you pick the right option.
What if I change my website address?
Just send us the old and new address. We will move your license over after a quick check.
Can I use the license on a staging site?
Yes. A regular license covers one live site. Staging or local copies are fine while you test — tell us if an activation limit blocks you.
Ready when you are
Stuck? Write to us.
Search the guides if you can. If you’d rather talk it through, a person who knows the product will reply.