Activation help
Let’s get you activated
Purchase code, website already used, or a limit you did not expect — pick the situation that sounds like yours. If you are still stuck, talk to us.
- Usually
- About a minute
- Regular license
- One live website
- Stuck
- Real people
What’s going on?
Pick the situation that sounds like yours
Most people are unstuck after one of these. If none fit, write to us in your own words.
Start here
How to activate
Purchase code, domain and the activation flow.
- From this website or inside the product
- Usually takes a minute
- Works for LoudVoice News
Purchase code
Code not working
What to check when Envato rejects a code.
- Copy it with no spaces
- Pick the product you bought
- Wait a few minutes after purchase
Website
Website already used
How production domain binding works.
- One live website per regular license
- www and the main address can differ
- We can transfer after a quick check
Limit
Limit reached
Production, staging and development slots.
- One live website
- Staging and local are separate
- Tell us which old site to drop
Connection
Secure connection
Certificate mismatches that break activation and updates.
- Use https on your website
- Certificate must match the name
- Then try activating again
Hosting
Can’t connect
When the product cannot reach WinStack.
- Outbound internet from the server
- Correct website address in settings
- We can install it for you instead
How it works
Four steps from purchase to active
01
Buy the product
On CodeCanyon. Download the files from your Envato account when you’re ready.
02
Copy your purchase code
Open Downloads, then the license certificate next to the item. No spaces.
03
Enter your website
Use the form here or inside the product — code, email, and the address you will go live on.
04
You’re active
You should see Active. If not, pick a situation above or talk to a person.
Quick answers
Licensing questions we hear a lot
How do I activate my license?
Buy on CodeCanyon, then enter your purchase code here or inside the product. It only takes a minute — and we can help if you get stuck.
Can I use one license on two live websites?
A regular license covers one live website. Need another? Tell us and we will help you pick the right option.
What if I change my website address?
Just send us the old and new address. We will move your license over after a quick check.
Can I use the license on a staging site?
Yes. A regular license covers one live site. Staging or local copies are fine while you test — tell us if an activation limit blocks you.
How long does a license last?
The license does not expire. Updates and support follow Envato’s item support window. After that, you can still run what you already have, or extend support on CodeCanyon.
What happens if I sell the website?
Write to us with the old owner email, the new owner email, and the live domain. After a quick check we can move the license.
Where is my purchase code?
In your Envato account, open Downloads and look for the license certificate next to the item.
Can I still get help if I bought on CodeCanyon?
Yes. Buy there, then come here for activation, guides and support tied to your purchase.
Before you write in
A short note is enough
- Which product you bought (LoudVoice News, for most people)
- The last four characters of the purchase code — not the whole code
- The website you are trying to use
- What the screen said, in your own words
Prefer we set it up?
Tell us about your hosting. We’ll put the product on it, activate the license, and check it before you go live.
We're online. Typical hours: Monday–Friday, 9am–6pm. Email support@winstack.app if that’s easier.
Ready when you are
Have the code? Activate now.
Enter your purchase code, email and website. If something looks off, a person who knows the product will help.