Not on LoudVoice News licenses. Not on files or updates. Not on support. Not on installation, reskin or custom work. If something is stuck, tell us. If you want us to put it on hosting or brand it, that is a separate, quoted service — also not refundable.
Refund policy
There is no refund
WinStack does not refund product licenses, files, activation, support, installation, reskin or custom work. If you are stuck, we help. If you need us to install or brand it, that is paid work — quoted first, still not refundable.
- Licenses
- Not refundable
- Services
- Not refundable
- If stuck
- We help — we do not reverse the sale
At a glance
The parts people ask about first
No refund on licenses
A digital license is delivered when you can activate. Files and updates follow. That sale is not reversed here.
See products No refund on paid workInstallation, reskin and custom builds are quoted, then billed. When we start, the fee stays.
See services Stuck on a code?Wrong domain, “already used”, or a code that will not clear — that is support, not a refund.
Activation help Talk to a personWe will explain this policy in our own words. Asking does not create a refund.
ContactIn practice
How this works day to day
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01
Buy knowing this
Licenses and services are final. Read the product page and try a demo before you pay.
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02
If it will not activate
Write to us. We check the order, the domain and the code. That is help, not money back.
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03
If you cannot install it
Use the guides, or ask us to install it. Installation is a paid service. It is not a refund for the license.
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04
If you want something extra
That is custom work. We quote. We do not unwind a license because the product does not do that extra yet.
The written policy
Last updated 21 Sep 2026
Refund policy
There is no refund
WinStack does not refund money. Not for product licenses. Not for files or updates. Not for activation. Not for support. Not for installation, reskin, custom development, or any other quoted service. If you are stuck, we help you go live. We do not reverse the sale.
Please read this before you buy. Try a demo. Read the product page. If a feature you need is missing, that is custom work — not a reason to buy and then ask for money back.
Product licenses
Fox News is a digital license. Delivery starts when you can activate with your purchase code. Guides, updates and support follow that license. Digital goods are not returned. A change of mind, a missed feature, a hosting problem, or a person on your team who cannot install it — none of those create a refund.
Marketplace purchases
If you paid on CodeCanyon, Envato ran that checkout. WinStack does not refund Envato orders. Envato may have its own buyer protection. That is their process, not ours. We will not send you money for a marketplace sale.
If Envato reverses an order, we revoke the license here. Downloads, updates and support for that license stop. That is the sale being undone on the marketplace. It is not a WinStack refund.
Paid services
Installation, reskin, custom development, websites, apps, CRM, ERP, travel portals and other catalog work are billed to the quote you accepted.
- Once we start, the fee is not refunded
- If the brief grows, we quote the extra — we do not unwind the original fee
- A completed install, brand or build is not taken back for money
- Hosting, domains and third-party fees you pay yourself are never refunded by us
If hosting is not ready, we wait or we stop. Waiting is not a refund. A completed check on your live site is not a refund.
What we will do instead
- Activation help, in plain language
- Guides for setup, updates and everyday use
- Support tickets for licensed, unmodified products
- A quoted install if you would rather we put it on hosting
- A quoted reskin or custom build if you need extra
Help is not a refund. A new quote is not a refund.
Chargebacks
If you dispute a payment or open a chargeback, we treat the license as closed. Activation, downloads, updates and support for that license stop. We can also pause quoted work. Do not use a chargeback as a refund request. Write to us first if something is stuck.
Contact
Questions about this policy: use the contact page. We will explain it. Asking does not create a refund, an exception, or a partial credit.
Short answers
The full wording is above. These are the questions we hear first.
Is there any refund at all?
No. WinStack does not refund licenses, files, activation, support, installation, reskin or custom work.
I bought on CodeCanyon. Can you refund me?
No. We do not reverse marketplace sales. Envato runs that checkout and has its own buyer process. If a sale is reversed there, we revoke the license here. That is not a WinStack refund.
The product is hard to install. Do I get my money back?
No. Use the guides, or pay us to install it. Difficulty is not a refund.
What if I open a chargeback?
A payment dispute closes the license. Downloads, updates and support for that license stop.
Ready when you are
Stuck — not looking for a refund?
Search the guides or write to a person who knows the product. We help you go live. We do not reverse the sale.