The written policy
Last updated 21 Sep 2026
Privacy
Who we are
WinStack runs this site. We handle Fox News licenses, activation, updates, support tickets and quoted services. The contact email on this site is the one to use for privacy requests.
What we collect
We keep what we need to run the product and help you:
- Name, email and password hash for a customer account
- Purchase codes (stored so we can verify, not shown in full in the portal)
- Product, license, domain and activation records
- Support tickets, replies and files you attach
- Service briefs for installation, reskin or custom work
- Basic technical logs so the site stays up
We do not ask for card numbers on this site. Marketplace checkout, if you used CodeCanyon, happens on Envato.
Why we keep it
To verify a sale, activate a license, send updates, answer tickets, quote work, and keep the account secure. We also keep records we need for a dispute, a chargeback, or the law.
Purchase codes and keys
Full purchase codes and signing keys are not displayed in the customer portal. The product receives a signed activation result. Treat codes as secret. If you paste a code into a public ticket, we still handle it as private on our side — but prefer a private message.
Processors
- Envato, when we verify a CodeCanyon purchase
- Email delivery, for password resets, ticket notices and replies
- Hosting and infrastructure that keep this site online
We do not sell your account, license or ticket data.
How long we keep it
Account and license records stay while the license can be used or while we still need them to verify a sale. Closed tickets stay long enough to help if the same issue returns. You can ask us to delete a customer account. We may keep a thin record if a payment dispute or the law still needs it.
Your choices
- Sign in to see licenses and tickets attached to your email
- Write to ask for a copy of the account we hold
- Write to ask us to delete the customer account
- Stop using the public site; that does not by itself delete an account
We will confirm a deletion request by email before we remove the login.
Cookies
We use cookies needed to sign in, keep a session, and remember a few site preferences. The site also uses a small amount of operational logging.
Children
This site is for people buying and running software. It is not aimed at children.
Contact
Privacy questions, export or deletion: use the contact page and name the email on the account. We reply by email, in our own words.